Trading Analyst - US Brokerage Firm

Dublin City Centre, Dublin

Trading Analyst - US Brokerage Firm

Our client, a US Brokerage firm, are seeking a Trading Analyst to join their team based in Dublin. The position is a great opportunity to join this global team and has amazing career growth potential.

Responsibilities:

  • Investigation of customer inquiries encompassing a broad array of themes including margin analysis, position liquidations, trade cancellation requests, order trigger conditions, products and global exchanges, order status and execution inquiries
  • Resolve routine and complex client inquiries, concerns and complaints via telephone, tickets, and chats in a thorough and expeditious manner, utilizing sound judgement with an emphasis on courtesy
  • Familiarize with various proprietary platforms including trading systems and administrative portals in order to educate clients to align with our self-service and highly automated business model
  • Assist and support the Quality Assurance Department with complaint resolution
  • Coordinate activities with other local and international Customer Service divisions and interaction with external departments such as Programming, Clearing, Cashiering and Compliance and other service groups around the world
  • Analysis of existing systems and procedures in order to recommend and assist in the implementation of enhancements. Contribute to the development of client service systems, policies and procedures

Qualifications

  • Additional languages is a major plus; Spanish, Russian, Chinese, German, French
  • Minimum 2 years of financial industry experience.
  • In depth understanding of financial markets, margin methodologies, execution platforms, exchange operations and regulations
  • Excellent products knowledge: Equities, Options, Futures, Options on Futures, Fixed income, Mutual Funds, FX, CFDs
  • Strong PC technologies proficiency; Advanced Excel, Office Suite, Email
  • Trouble-shooter with critical thinking mindset, passionate about technology and financial markets
  • Fluent in English with strong verbal and written communication skills

If you feel you match the above please apply below and our team will be in touch.

Dublin City Centre, Dublin
Competitive
  1. Permanent

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Salary

32,000

Location

Dublin City Centre, Dublin