Program Manager

Dublin

Program Manager

This role sits within the Business Operations and Customer Intelligence (‘BOCI’) team in the EMEA Central ‘Go To Market’ (Business Strategy and Operations) team. The BOCI team leads the EMEA-wide listening of advertiser and agency feedback, implementing programs to act upon this feedback, and leads the organisational-wide shift to Customer-centric selling.

Primary responsibilities for this role are:

  • Lead all steps of JBP process from Q2 onwards (identify JBPs in trackers, notify JBP POCs, send review feedback to JBP owner)
  • Conduct an assessment of the current process and identify areas for improvement/opportunities to streamline or scale
  • Lead all training and upskilling required of EMEA-wide JBP POCs
  • Identify best in class JBPs across EMEA, with the incorporation of Objectives and maturity
  • Maintain all EMEA resources for JBPs - templates, checklists, playblooks - and ensure the incorporation of Objectives and maturity in all resources
  • Lead EMEA-wide comms on JBP creation
  • Identify all government-owned JBPs, to forwarding to Ethics & Compliance team
  • Design automated tracking for JBP quality and produce all monthly reports, with meaningful insight into business adoption of CSS JBPs
  • Provide JBP training across EMEA, where needs assessment deems necessary
  • Create an aligned narrative between JBPs and Customer Planning and DMT Planning
  • Respond to all expertise requests to the CX team in the creation of Customer Plans
  • Update Customer Plan resources as needed to ensure relevance per quarter

Requirements:

  • 3+years of experience in project coordination/management
  • Experience in process design
  • Experience in training creation and delivery
  • Experience in data analysis with large, complex data sets (including reporting and automation of reporting)
  • Excellent communication skills and ideally influencing experience
Dublin
€42000 - €46000 per annum
  1. Contract

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