Program Manager - Customer Experience (IT)


Program Manager - Customer Experience (IT)

Job Description

Role: Program Manager

Location: Dublin City Centre (remotely initially)

Duration: 11 Months

Our client, a global technology leader is seeking to hire a Program Manager to join their Business Strategy and Operations team in Dublin. This role sits within the EMEA team working cross functionally to implement customer centric programs. As the business look to streamline and scale, you will be expected to support this through assessing existing processes and introducing suitable improvements to meet the business needs.

Primary responsibilities for this role are:

  • Lead transition of Business Plan Process to Customer Experience team.
  • Lead all steps of this process from Q2 onwards
  • Conduct assessment of current process and identify areas for improvement / opportunities to streamline or scale
  • Lead all training and upskilling required of EMEA-wide Business Plan.
  • Lead EMEA-wide comms on Business Plan creation
  • Design automated tracking for process quality and produce all monthly reports, with meaningful insight into business adoption of the process.
  • Respond to all expertise requests to the Customer Experience team in creation of Customer Plans
  • Update Customer Plan resources as needed to ensure relevance per quarter
  • Act as POC on measurement queries re Customer Plans


  • 3+ years of experience in Project Coordination and / or Project Management
  • Experience in process design
  • Experience in training creation and delivery
  • Experience in data analysis with large, complex data sets (including reporting and automation of reporting)
  • Excellent communication skills and ideally influencing experience
  • Strong communication skills with ability to tailor language for particular audiences
  • Stakeholder management, working across various levels of seniority
  • Detail orientation and organisation skills – managing time appropriately and multiple project timelines.

€43000 - €53000 per annum
  1. Contract