Production Support Analyst - Java
Dublin
Negotiable
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Production Support Analyst – Java
Harvey Nash are working with a new age digital challenger bank to recruit for an Application Support Analyst to join a growing team here in Dublin’s City Centre.
Some of the key responsibilities are to:
- Investigate and resolve production issues such as workflows not completing properly.
- Investigate missing workflow tasks; document procedures to re-generate them, which may include documentation of a data change to be made in the core banking system such as changing a checklist’s status.
- Liaise with business departments on task backlogs; document procedures to make bulk changes to mark tasks that are no longer needed, as having been completed.
- Verify that the links between workflows and the underlying banking application’s objects and user groups’ access rights are correct.
- Facilitate monthly and quarterly customer statements production runs.
- Facilitate the timely destruction of certain system-generated customer correspondence as requested by the business.
- Identify the root causes of correspondence failures; identify workarounds or liaise with core system SMEs to resolve.
- Provide the business with procedures where it requests ICT to do things that it can do itself.
- Investigate and resolve system performance issues.
Ideally you will have a combination of the below technical skills:
- Experience with Java
- Experience in providing technical support in a mission-critical production environment.
- Knowledge of process workflows.
- Knowledge of T24 or similar banking systems would be an advantage.
- Familiarity with BPMN or UML would be an advantage but not essential.
- Familiarity with JBPM, JMeter, JBoss, JMS / Hornet would be a bonus
This position offers an extremely competitive salary and benefits package, if you are interested in this position or want to learn more you can contact Aaron for a confidential chat at 01 674 1415 or apply directly.