Incident Management & Production Op's Manager


Incident Management & Production Op's Manager

Position: Incident Management & Production Op’s Manager

Location: Dublin City centre

Salary: Negotiable D.O.E

A fantastic opportunity for an Incident Management and Production Op’s Manager has become available within a leading financial services organisation based in Dublin City Centre.

Working within the Production Control Office the successful candidate will be responsible for leading both the IT Operations and Incident Management teams who monitor day to day operations for the production environments and resolving any issues or incidents.

You will have accountability for the end to end design and execution of the incident management processes across the organisation and will drive the automation of key activities and introduce new tools for monitoring and alerting processes.

If you are a highly motivated individual with experience collaborating with a variety of stakeholders and thrives in a challenging environment, then this is the role for you.

A full job specification is available upon request.

Skills/Experience Required


  • 5+ years in IT Operations or Incident Management

  • Knowledge of ITIL processes.

  • Experience in Financial Services

  • Experience and knowledge of IT platforms and systems.

  • Knowledge of IT delivery within the Financial Services industry would be a distinct advantage.

  • Excellent communication skills

  • Experience working with stakeholders of all levels


Does this role sound like you? If so, please call Fiona Devine on 016741431 to discuss in confidence.

  1. Permanent

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