Customer Services Specialist - French / German


Customer Services Specialist - French / German

Job Description

Role: Customer Service Specialist – French or German

Duration: 6 months

Location: Dublin

Working with a global financial services client within the Cash Customer Services Department, you will be the point of contact for client enquiries who hold bank accounts across EMEA.

Key responsibilities:

  • Ensure customer queries are answered in the most efficient way possible
  • Ensure incoming enquiries into the Dublin Service Centre are dealt with in an efficient and effective manner
  • Support and strengthen customer needs in an efficient, effective and professional manner and handle exceptional requests when required
  • Review and resolve problems relating to Funds Transfers by conducting necessary analyses and communicating resolution to the customer
  • Service specific customer enquiries accurately and in a timely manner in line with departmental standards
  • Receive investigation/enquiry cases from customers, solve directly (quick-kills) or pass on to the investigations unit, keep customer informed of status and follow up on enquiries. Log all calls received in STaRS.
  • Acknowledge, investigate and resolve all enquiries received from customers in a timely and professional manner.
  • Inform customer of incoming funds and account balances where applicable
  • Co-ordinate and control special cash transactions where applicable
  • Develop and maintain excellent customer contacts, supported by customer visits and calls if appropriate.
  • Ensure that all resolutions and/or recommendations are effectively communicated to the customer.

Key Skills/Qualifications:

  • Excellent communication skills
  • A commitment to the delivery of quality customer service
  • Ability to liaise with demanding clients
  • Strong investigative and analytical skills
  • Ability to work independently within a team environment
  • Computer literate and good typing skills
  • German or French language required – other languages would be considered

  1. Contract