Banking Customer Service - German Speaker

Dublin City Centre, Dublin

Banking Customer Service - German Speaker

Our Client is a leading Global Bank and is seeking a Customer Service Analyst to join their team. The position is seeking a Fluent German Speaker.

The Customer Service Analyst is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.

Responsibilities:

  • Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues
  • Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards
  • Conduct necessary analyses to address client needs
  • Communicate resolutions to clients
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation.

Qualifications:

  • Fluent German and English is a requirement
  • Previous relevant experience preferred
  • Experience in customer service
  • Proven investigative, analytical and risk management skills
  • Demonstrated ability to present concepts and influence/lead change
  • Consistently demonstrate clear and concise written and verbal communication
  • Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results

Our client is offering a competitve package for the role. If you feel you fit the above please apply below and our team will be in touch ASAP. Please be eligble to work in Ireland.

Dublin City Centre, Dublin
Negotiable
  1. Contract

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